🌿 FAQ
Are these original artworks or prints?
I offer both! If it says "original," that means it’s the one-of-a-kind piece I created by hand. If it's a print, it’s a high-quality reproduction using archival ink and paper to reflect every detail of the original.
Do you accept custom commissions?
Yes! I specialize in custom pet portraits and love creating meaningful pieces. If you'd like something custom, feel free to message me here or DM me on Instagram @artbymirnatawiah.
How long does shipping take?
Ready-to-ship items typically ship within 2–3 business days. Originals and framed pieces are carefully packaged and may take a bit longer. Domestic orders usually arrive in 3–5 business days. International orders can take 1–2 weeks depending on customs.
Will my artwork arrive framed?
If the listing says "framed," it’s already beautifully framed and ready to hang. I only frame select originals, so be sure to check the product details.
How is the artwork packaged?
With lots of love and care! I use archival-safe materials and extra padding to make sure your piece arrives safe and sound. Prints are shipped flat or in sturdy tubes, depending on size.
How do I care for pastel artwork?
Keep pastel art out of direct sunlight and away from moisture. For originals, I always recommend leaving the framing intact (especially if it comes framed with glass) to protect the delicate surface.
Do you ship internationally?
Yes! I love seeing my work travel the world. International shipping costs will vary, and customs fees may apply depending on your location.
Do you accept returns or exchanges?
Because of the handmade nature of my work, I don’t typically accept returns or exchanges. But if there's an issue with your order, please message me—I want you to be truly happy with your piece.